Well this is my personal experience and everyone is entitled for their own opinion. So at the outset reader discretion is recommended. :-)

I have my car loan from Kotak Mahindra (KM) and it was mainly on behest of Hyundai as they had tie-up with Kotak and advised me to go ahead with them. My loan process and everything was very smooth. Executive came to my office for all formalities and had me signed-up all docs. I did not have to do much and was very happy. Interest rate offered to me also was good. But normally you dont have to deal too much with financial institutes from whom you avail car loan as amount is normally not that big like home loan.

For the 1st time I needed something from Kotak Mahindra and that was my payment history statement mainly for the purpose of proof that everything is fine. This was needed as a proof by IDBI with whom I am switching my home loan from HDFC. first I went to 1 KM branch in IndiraNagar (Bangalore). I was amazed to see not a single person (except employees) in bank at 2.30 P.M. Nevertheless I told 1 executive abt my ask. He said they cant do much as car loans are handled by Kotak Mahindra Prime. and their systems cant give me the statement i am looking for. Fair enough. Then he told me that in Bangalore there is only 1 office of KM Prime and that was some 30 odd Kilometers away from my place. HE gave me a no of some guy who in turn gave me no of customer care which i can get from website itself. So i call up customer care and they tell me that they cant send this statement via post and i have to go personally and pay 500 rs for this. I was kind of laughing and confused. Why the hell 500 bucks for a statement just to show that my payment record has been good and no default. And i have to go personally for this that too 30 KMs away in Bangalore traffic which is a pain in itself. And funny part is that this executive tells me that if i need statement for income tax purpose that they can send via post for free. So i asked whts so diff for other statement, she tells me that it is chargeable. I told her that banks like HDFC dont even charge a penny for such statements and i get it via post easily. To which she had no reply but again the same answer that it is chargeable and u have to pay this to get statement.

So i was left with no option but to go and get the statement from their office. and as expected it was just a click on Print button for which i had to pay 500 bucks. Issue here was not of money but the kind of customer service one expects from such banks. and they failed to give me service which i expect is something goes without saying.

So not all that happy with Kotak Mahindra's way of working. Thought of sharing my experience with all readers here.

I am surprised. How are they still in business with this kind of shoddy service. When will these guys stop taking consumers for granted??

Hi,

 I got a different experience with Kotak Bank,this happend about 2 years back. One guy from Kotak asked me to invest in Kotak Mutual Funds / ULIP. One of my friend told me that Kotak Credit cards give grace period upto 90 days for credit card payment.I asked him, I  invest in Kotak Mutual Fund and need a favour from you, I need Kotak credit card. That guy disappeared. Whenever i try to call him he started rejecting my call. My friend told me that he too got a similar experience ,if you ask them for something they will escape from us , if we need to do something for the  market guys, they try to pick you like anything. One of my friend got  a very bad experience than me with ICICI Prudential. He was in need to invest 20K to avoid Tax. He went to a ICICI Prudential branch and met a manager and invested 20K in a plan. That guy told the morality/ maintainace / allocation charges is 3%. But the actual fact was he got detected for 25% that too for 3 years payment [20K for 3 years, he asked for single premium]. When he asked what was it, Manager replied, If you dont want this policy ,update me i will cancel the fund and return back to you the amount minus cancellation charges. My friend invested the amount from his credit card. That manager knows that too.See What a rude behavour is this and if they need person's  help they call you like anything ,if they dont need they will throw you out of the gate.Both the incidents happend in Chennai itself and I still hold both of their details. they are still working in the same office till now.