Employee’s Provident Fund Organization (EPFO) has moved a step ahead in resolving grievances of its members. In a latest notification, EPFO said the grievance settlement time limit for its offices has been reduced from existing 1 month to a fortnight.
EPFO currently has 123 field offices around the country. This reduction in time limit, however, is for 108 offices only. Rest of the 15 offices will continue with the old time limit set for them i.e. 1 month. These offices are Gurgaon, Noida, Delhi South, Delhi North, Chennai, Kolkata, Hyderabad, Bangalore, Pune, Bandra, Thane, Kandivili, Bommasandra аnd Pambaram.
The reason why the new time limit has not been applied to these 15 offices is the large subscriber base in them. EPFO said these offices would take some time to settle the grievances for the members within 15 days.
Also, grievances have reduced to 13,000 in November as opposed to a previous monthly average of 16,000. 109 offices currently do not have a case pending for greater than 30 days.
The body stated that as many as 13,672 grievances disposed in November leaving a balance of 4,984 grievances pending at the end of the month. Earlier average grievance pendency was 25,000. EPFO’s Central Provident Fund (CPF) commissioner K.K.Jalan has said that the body has settled 10.82 lakh claims, including withdrawal of EPF and pension in November.
During the current fiscal till November end, EPFO has settled around 80 lakh claims and 98 per cent of the these claims were settled within the mandatory time limit of 30 days. EPFO has effected more than 93 per cent of the payments through NEFT till November.
The statement stated that about 30 per cent of the claims settled within three days on all India basis and 62 per cent within 10 days by the EPFO. Many offices across the country including Udaipur, Laxmi Nagar (Delhi), Agra, Siddipet, Gwalior, Jabalpur, Ujjain, Vapi, etc are settling more than 90 per cent of the claims within three days, EPFO said.
EPFO also said that it had launched the facility of online PF transfer claims on October 2 this year. More than 4,000 transfer claims have been received under newly launched On-line Transfer Claim Portal so far, it said.
EPFO has developed a grievance management system known as EPFiGMS. EPF grievances can be registered in this website. You need the following details to register a grievance such as epf claim, transfer, etc in this portal:
- Your PF status i.e. member/pensioner/employer/others.
- Full PF number with codes of state, establishment, etc.
- Office to which the grievance pertains to
- Name of establishment
- Address of establishment
- Personal details
- Grievance details with category, grievance description
After submitting the grievance, you can also view the status of the grievance through the view status option in the portal. This has definitely made life easier for a lot of EPF members who have complaints and needed a platform to launch complaints. The fact that these complaints are being attended to and being resolved within a set time frame should be a matter of appreciation.
Let’s hope EPFO makes the system more transparent for its members and also eliminates frauds in the process. Please share your views on this with us.